Help, I'm having technical difficulties! - Frequently Asked Questions - Audio Network - access our music and sound effects catalogue

Q.

I’ve downloaded and paid for the wrong track. What do I do?

Other Questions in Help, I'm having technical difficulties!

The embedded media player on the website does not preview the music and sound effects files, what can I do?
I’m having problems listening to my purchased and downloaded sound effects files, what can I do?
I need to convert my purchased sound effects files into wav format, how do I go about it?
I am using Internet Explorer 6 and the website doesn’t seem to be working properly, why?

Don’t download another replacement track! Instead email office@audionetworkplc.com and forward your worldpay confirmation receipt. Let us have details of the track you wanted, and we’ll make arrangements to get you a replacement download. This is much quicker than issuing credit card refunds etc.